ServiceNow Technical Consultant

Are you passionate about inspiring and guiding users about the potential of the ServiceNow platform and take care of the planning and implementation?

As application owner of the ServiceNow ITSM platform for isolutions you will have a key role in shaping and improving our internal processes. We use ServiceNow ITSM to handle the ITIL processes of Microsoft Cloud services provided to our customers.

You will work closely with our internal stakeholders in Switzerland, like Service Managers, Service Desk Specialists, System Engineers and many more, and understand their business and technical requirements, proposing solutions to business problems and implementing them in our ServiceNow platform.

Become part of an international team of talented professionals where open communication and knowledge sharing are crucial for the achievement of the best results! 

How your day will look like

  • Take responsibility as system administrator for the operation of the solution
  •  Act as main point of contact for all stakeholders 
  • Handle the release and change management in coordination with other applications 
  • Be responsible for the further development of the platform: creating design specifications and user stories, execute hands-on technical delivery 
  • Implement and operate interfaces to surrounding systems (Microsoft Azure, Microsoft Dynamics 365, Microsoft 365, others) in close synergy with product owners 
  • Consult and train for our internal customers 

Your profile

  • At least 3 years of experience with customizing ServiceNow ITSM core modules (Incident, Problem, Change, and Service Catalog) 
  • Strong understanding of the underlying ServiceNow framework and architecture 
  • Experienced with the handling of scripting tools, JavaScript and ServiceNow functionality to automate tasks within ServiceNow 
  • Strong technical understanding of integrating systems with ServiceNow using REST API 
  • Experience with CMDB data modeling 
  • Experience developing and customizing Service Portal 
  • Independent working, entrepreneurial thinking and acting 
  • Distinct comprehension and high willingness to learn 
  • Analytical and conceptual skills 
  • Fluent level of English 

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer

  • Permanent contract, choosing between 24 or 40 hours per week
  • Competitive salary package, plus interesting fringe benefits
  • Flexible working hours for an optimal work-life balance
  • If you live in Barcelona or nearby, flexibility to work from home according to your needs
  • Compensation of monthly home office expenses and work set up extension
  • Structured career development plan based on your professional goals
  • Yearly training budget and Certifications
  • Choose your own hardware
  • Free language and yoga classes
  • One additional week of vacation for Corporate Social Responsibility
  • Annual team event in Switzerland
  • A dynamic environment and a unique team spirit!
Work Icon

Flexible hours & home office option

Hardware Icon

Working with the latest technologies

Work Icon

Career plan & ongoing training

Team Icon

International & dynamic environment