Application Manager & Platform Owner
Job description
Are you a hands-on Senior Application Manager who enjoys owning a platform end-to-end and turning business needs into scalable ServiceNow solutions?
As a Senior Application Manager, you take ownership of our ServiceNow platform and ensure its stable operation as well as its continuous strategic development. You think end-to-end, connect business needs with platform capabilities, and ensure that ServiceNow evolves as a central backbone for our internal IT processes.
This role is aimed at a personality who takes responsibility, enjoys working across departments, and creates sustainable solutions with a pragmatic, hands-on mindset.
Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Spain and Switzerland.
This is what you get up for in the morning
- Ownership of the ServiceNow platform, ensuring stable operation, governance, and continuous improvement.
- Responsibility for the strategic development of the ServiceNow platform and its alignment with internal IT processes and business needs.
- Operation, maintenance, and configuration of the platform, including workflows, modules, and integrations.
- End-to-end ownership of platform changes and improvements: from requirements gathering through configuration, testing, and user adoption to productive release.
- Ensuring a stable production environment, including incident, problem, and change management within ServiceNow.
- Planning and coordinating releases, platform updates, and upgrades.
- Close collaboration with application managers, developers, and data engineers to integrate. ServiceNow with the broader application landscape.
- Coordination of internal stakeholders and external partners to ensure sustainable platform evolution.
- Driving best practices around platform governance, security, scalability, and process standardization.
We would like you to bring
- Solid experience (around 5+ years) working with ServiceNow, ideally in a platform ownership, application management, or administrator role.
- Experience operating and evolving enterprise platforms or business-critical applications.
- Strong understanding of IT service management processes and platform-based workflows.
- Strong ownership mindset with the ability to connect technical platform capabilities with business needs.
- Hands-on mentality with the ability to configure and adapt platform functionality independently.
- Experience working with integrations, workflows, or low-code platform configurations.
- Structured, independent, and solution-oriented working style.
- Very good English skills for collaboration with international teams and stakeholders. German language skills are considered a strong asset.
If your experience looks a little different from what we've identified and you think you can add value to our crew, we’d love to learn more about you.
Application process
What does the Application Process look like?
