If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.
CRM Application Manager
Job description
Are you passionate about customer experience and ready to drive digital transformation within the CX ecosystem?
Step into a key role as an Application Manager, driving the evolution of our CRM and broader Customer Experience suite. This dynamic position combines application management, stakeholder engagement, and IT project leadership—with a strong focus on optimizing and innovating platforms like Dynamics 365.
If you're a proactive problem solver who thrives in cross-functional environments, enjoys translating business needs into smart technical solutions, and is always looking for ways to improve, this could be your next great move.
You’ll work with cutting-edge technologies from our modern offices in the heart of Barcelona, a space designed to inspire creativity and collaboration. You’ll also be part of an international team of talented professionals who share your passion and drive. Ready to make an impact? We’d love to hear from you!
How your day will look like
- Manage and evolve applications within the CX Suite, with a strong focus on Dynamics 365 CRM.
- Identify business requirements and implement system enhancements (forms, workflows, data structures).
- Lead global implementation of CX tools and oversee key system integrations (e.g., Scribe, S/4HANA, Event Management platforms).
- Own and coordinate change requests and ensure accurate system documentation.
- Provide second-level support and act as liaison between internal users and external service providers.
- Train stakeholders in new processes and ensure successful adoption across teams.
- Monitor system performance and resolve technical incidents in collaboration with partners.
- Collaborate with internal and external partners to ensure data consistency and service quality.
- Drive key IT projects such as the new CRM initiative and Microsoft Fabric-based reporting platform.
- Support cross-functional platforms, including Showpad and Cvent (user provisioning, SSO setup).
Your profile
- 2-3 years of experience in a similar role, preferably with Dynamics 365 (on-premise and/or cloud), or other CRM (Salesforce, SAP Sales Cloud, Oracle CX Cloud, ...) and related interfaces.
- Agile certifications (e.g., Scrum Master, Product Owner) are an advantage.
- Solid understanding of CRM and CX systems, including provisioning, data migration, and user management.
- Familiar with vendor coordination, project leadership, and requirements engineering.
- Open mindset with a willingness to challenge the status quo and embrace innovation.
- Comfortable working in fast-paced, collaborative environments.
- Bachelor’s or Master’s degree in Business IT or Business Administration with an IT focus.
- Additional education in Sales & Marketing or Business Analysis is a plus.
- Excellent collaboration skills and fluency in English, enabling clear and effective communication with colleagues and clients.
- EU citizen or possessing a valid Spanish work visa.
Application process
What does the Application Process look like?
Benefits
isolutions - Our #Culture & Benefits
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations & Modern Offices
All of our offices – Barcelona, Bern, Zurich, and Basel – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and Corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our annual kick-off, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
Visits to Switzerland
We have an annual team event in Switzerland and travel there for customer visits. #travelandwork
Employee Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Language Classes
We are an international team with +10 different nationalities and offer Spanish, German and English classes. #polyglotteam
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. Afterward, we enjoy breakfast altogether. #mondayslikethis
