If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.
L1 Technical Support Specialist - German speaker
Job description
Are you a Service Desk Specialist with a passion for client support? Are you excited about new Microsoft technologies? Do you take responsibility for an excellent customer experience? Are you able to explain technical ideas in simple words to our customers so they will understand you? Then you are our new crew member!
We are looking for a positive and motivated person to give technical support to our customers. With us you will experience an environment where you can exchange ideas openly and directly, we support and positively challenge one another to grow together. Let yourself be infected by the isolutions experience and become part of the symbiosis of curiosity, credibility and honesty.
How your day will look like
- Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance.
- Collaboration with third party providers.
- Analyse, solve and document user problems.
- Create documentation and checklists, and maintain the Knowledge Database.
- Administer access rights.
- Manage monthly invoice process for our business unit.
- Perform administrative tasks and keep internal processes updated.
- Create reports and update our Dynamics 365.
- Knowledge of Dynamics 365, accounting, or general finance is a plus.
Your profile
- Experience in 1st level support or customer service.
- Good Windows 10/11 and Office 365 skills, Apple skills are a plus.
- Experience in Windows user support.
- A curious mindset and a passion for technology.
- The ability to work independently, customer-oriented thinking, and high-quality standards.
- Native/Fluent level of German (at least B2), good level of English.
Application process
What does the Application Process look like?
