If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.
L1 Technical Support Specialist
Job description
Are you a Service Desk Specialist with a passion for client support? Are you excited about new Microsoft technologies? Do you take responsibility for an excellent customer experience? Then you are our new crew member!
We are looking for a positive and motivated person to give technical support to our customers. With us you will experience an environment where you can exchange ideas openly and directly, we support and positively challenge one another to grow together. Let yourself be infected by the isolutions experience and become part of the symbiosis of curiosity, credibility and honesty.
Join an amazing team of strong-performing thinkers and skilled developers, collaborating with colleagues based in Barcelona and Switzerland.
How your day will look like
- Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance
- Collaboration with third-party providers
- Analyse, solve, and document user problems
- Create documentation and checklists, and maintain the Knowledge Database
- Administer access rights
- Manage monthly invoice process for our business unit
- Perform administrative tasks and keep internal processes updated
- Create reports and update our Dynamics 365
Your profile
- Experience in 1st level support or customer service
- Good Windows 10/11 and Office 365 skills, Apple skills are a plus
- Experience in Windows user support
- A curious mindset and a passion for technology
- Knowledge of Dynamics 365, accounting, or general finance is a plus
- The ability to work independently, customer-oriented thinking, and high-quality standards
- Native level of German, good level of English
Application process
What does the Application Process look like?
Benefits
isolutions - Our #Culture & Benefits
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations & Modern Offices
All of our offices – Barcelona, Bern, Zurich, and Basel – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and Corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our annual kick-off, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
Visits to Switzerland
We have an annual team event in Switzerland and travel there for customer visits. #travelandwork
Employee Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Language Classes
We are an international team with +10 different nationalities and offer Spanish, German and English classes. #polyglotteam
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. Afterward, we enjoy breakfast altogether. #mondayslikethis
