L2 Technical Support Specialist w/German

Job description

Do you have a passion for cloud client engineering in the Microsoft environment?

Are you curious and do you enjoy inspiring customers with your passion for IT? Then we are looking for you!

In the role of L2 Technical Support Specialist, you will take responsibility for connecting customer environments to Microsoft Cloud Services and design together with the team the workplace of the future.
At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture.

Join an amazing team of strong-performing thinkers and skilled developers, collaborating with colleagues based in Barcelona and Switzerland.

If you want to know more about the services offered by the Business Unit Cloud Services, have a look here.

How your day will look like

Provide 2nd level support by acting as the technical expert in the support & operations team
Manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft365)
Collaborate with our 1st Level Support, DevOps & project squad
Work with 3rd party providers for technical issues or problems
Maintain and monitor the Windows cloud infrastructure for our clients

Your profile

2+ years of experience in Level 2 Support in the Microsoft environment
Good working know-how of Microsoft 365, Windows10/11 & Microsoft Endpoint Manager (Intune)
A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
Fluent level of German and good English skills
You have a BA/MA in computer science, electronics or similar education (Microsoft certifications)
A university degree in business informatics, electronics or similar education (Microsoft Certifications)
EU citizenship or Spanish work visa

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

Team concentrated on work in a modern office

If this sounds interesting to you and you have experience as an L2 Support Engineer, then we should talk. These are very exciting times to come on board at isolutions!

Apply Now

Application process

What does the Application Process look like?

Benefits

isolutions - Our #Culture & Benefits

About us

Group of People standing around a ping pong table cheering

Three cheers for Team Spirit

We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork

Work-Life Balance, Home Office and Workation

How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou

Woman working on a standing desk in front of a PC

Central Locations & Modern Offices

All of our offices – Barcelona, Bern, Zurich, and Basel – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare

Three men sitting on a couch on a terrace having a chat

Flat Hierarchies, open Feedback and Corporate Culture

We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether

Employees during an after-work event on the rooftop terrace

Events are in our DNA

Hard work should be rewarded! We always start the year with our annual kick-off, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether

Group of people in the snow wearing ski gear

Visits to Switzerland

We have an annual team event in Switzerland and travel there for customer visits. #travelandwork

Software Developer with headset working on two screens

Employee Development

Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer

A woman and two men having a conversation outdoors during summer

Language Classes

We are an international team with +10 different nationalities and offer Spanish, German and English classes. #polyglotteam

+ 1 Week of Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity

zäme rede

We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. Afterward, we enjoy breakfast altogether. #mondayslikethis

Contact

Let's get in touch

Thomas Meister

MCS Marketing Manager / Counselor

thomas.meister@isolutions.ch