Technical Support Specialist Level 2 - German speaker

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Job description Requirements Application process Benefits Contact

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Job description

Do you have hands-on experience with Microsoft Intune?

Can you quickly identify why a device is not compliant, why an application is not being installed, or why an enrollment is stuck? And do you prefer working as part of a team rather than on your own? Then you might be the next member of our crew!

At isolutions, we are passionate about digital transformation and building modern workplace environments within the Microsoft ecosystem. For one of our largest clients, a well-known Swiss company in the mobility sector, we manage device administration through Microsoft Intune.

As part of our team, you will act as the 2nd Level Technical Support Specialist, working closely with the customer's IT team and their 1st Level Support. You will analyze escalated cases, resolve them efficiently, and help prevent similar issues from occurring in the future.

At isolutions, you're never on your own. We achieve high-quality standards by collaborating closely, sharing knowledge, and solving challenging cases together as a team.

How your day will look like

You take over Intune-related incidents from the customer's 1st Level Support, analyze them systematically, and resolve them efficiently.
You troubleshoot issues related to Enrollment, Windows Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment and Updates.
You manage and support Windows devices and, depending on the environment, mobile devices (iOS and Android) through Intune.
You investigate issues using Intune reports, device logs, and Microsoft Entra ID sign-in logs. You understand how groups, assignments, and Conditional Access policies affect device behavior.
You work closely with the customer's IT team and escalate issues to Engineering when necessary.
You perform agreed changes and adjustments, such as updates to groups, assignments, and policies, following established processes.
You document solutions clearly, maintain the knowledge base, and provide feedback to the customer's 1st Level Support team to help resolve future incidents faster.
You collaborate on complex cases with your teammates, provide backup support for one another, and continuously improve processes and ways of working.

Your profile

Several years of experience in IT Support, ideally including escalated incidents within a Microsoft environment.
Hands-on experience with Microsoft Intune, including Enrollment, Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment.
Strong foundational knowledge of Microsoft 365 and cloud services, particularly Microsoft Entra ID, with a solid understanding of groups, licenses, and Conditional Access.
Excellent knowledge of Windows 10 and Windows 11.
Basic PowerShell skills are a plus.
Experience with iOS/Android device management, Microsoft Defender for Endpoint, or Win32 app packaging is an advantage.
Certifications such as MD-102 or ITIL 4 Foundation are welcome, or you're willing to earn them with our support.
You enjoy teamwork, actively collaborate with others, and share your knowledge openly.
You approach problems analytically and systematically, staying focused until the root cause is identified.
You communicate clearly and professionally with customers, 1st Level Support teams, and end users.
German language skills at native or business-fluent level (minimum C1) are mandatory. Good English skills are required. French or Italian is a plus.
EU citizenship or Spanish work visa.
You are based in Spain or planning to relocate here, and you are open to working remotely or in a hybrid model from our Barcelona office.

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

If this sounds interesting to you and you have experience in L2 Technical Support, then we should talk. These are very exciting times to come on board at isolutions!

Apply Now

Application process

What does the Application Process look like?

Benefits

isolutions - Our #Culture & Benefits

About us

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Three cheers for Team Spirit

We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork

Work-Life Balance, Home Office and Workation

How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou

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Central Locations & Modern Offices

All of our offices – Barcelona, Bern, Zurich, and Basel – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare

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Flat Hierarchies, open Feedback and Corporate Culture

We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether

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Events are in our DNA

Hard work should be rewarded! We always start the year with our annual kick-off, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether

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Visits to Switzerland

We have an annual team event in Switzerland and travel there for customer visits. #travelandwork

Employee Development

Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer

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Language Classes

We are an international team with +10 different nationalities and offer Spanish, German and English classes. #polyglotteam

+ 1 Week of Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity

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We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. Afterward, we enjoy breakfast altogether. #mondayslikethis

Contact

Let's get in touch

Jesper Boenigk

Cloud Supporter & Team Lead Managed Cloud Services

Jesper.Boenigk@isolutions.ch